Own end-to-end onboarding experience for new customers through milestone calls over a 60-day period.
Deliver world-class customer service by providing timely communication and hands-on training to ensure product adoption.
Collaborate internally to leverage resources and ensure customer success while documenting all interactions and milestones.
Tebra provides an all-in-one EHR+ platform designed specifically for independent healthcare practices to streamline operations, increase revenue, and reduce clinician burnout. The company serves over 42,000 private practices and emphasizes collaborative, entrepreneurial values to help healthcare providers rediscover their purpose.
Manage multiple incoming support requests via software, phone, and email in English and Spanish.
Proactively resolve issues, build customer relationships, and coordinate with stakeholders for long-term solutions.
Utilize CRM and diagnostic tools to meet response time expectations and share feedback with Product teams.
AssetWatch powers manufacturing uptime by delivering condition monitoring experiences to global manufacturers. It is a remote-first, dynamic team of engineers and business leaders passionate about predictive maintenance, offering a flexible schedule and comprehensive benefits.
Provide real-time, multi-channel support via phone, email, and chat across key partner channels including veterinary hospitals and sales representatives.
Troubleshoot complex technical and process-related issues, ensuring accurate information on products, policies, and claims while meeting key performance metrics.
Collaborate cross-functionally to deliver exceptional service, strengthen partner relationships, and contribute to overall business growth in a high-volume queue environment.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, helping pet owners budget and care for their pets. The company fosters a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Resolve customer issues across chat, email, and phone while investigating bugs, surfacing product insights, and writing help center content.
Actively use and shape the AI-powered tech stack to automate and streamline support workflows, moving beyond existing tools to create new skills.
Serve as a go-to resource for product knowledge, contribute insights influencing product decisions, and assist in training newer team members.
Ambrook rebuilds financial infrastructure, providing modern tools for accounting, banking, and spending to help American family-run businesses become more profitable and resilient. It is a Series A startup backed by Thrive Capital, Dylan Field, and Homebrew, focused on the intersection of industry, climate, and the economy.
Triage incoming homeowner requests and translate them into clearly defined scopes of work.
Source and evaluate vendors, comparing estimates and negotiating for the best value before managing project execution and oversight.
Serve as the primary point of contact for homeowners, providing proactive updates and managing communication to ensure projects are completed fully and accurately.
Casa operates in the home services sector, coordinating projects and vendor management for homeowners to make home ownership feel special.
Serve as the voice of Wealthsimple, explaining complex investment, trading, and personal finance concepts to clients in an accessible way.
Strategically solve client problems by managing their entire journey, from complex institutional transfers to back-office operations.
Embrace a Creator-Owner mindset by collaborating across teams like Product and Operations to improve financial tools based on direct client feedback.
Wealthsimple is a fintech company that helps people achieve financial freedom by providing simple, transparent, and low-cost financial services. It is Canada's largest fintech with over 1,500 employees in North America, known for a fast-paced, collaborative, and deeply caring culture focused on building products people love.
First point of contact for users regarding onboarding hosts and recommending locations.
Provide friendly and efficient service via phone, email, live chat, and social media.
Identify trends and deliver suggestions for process and product improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. They are a remote-first company with a diverse team valuing inclusion, clear strategy, and a collaborative culture that fosters excitement and contribution.
Respond to customer inquiries via email, phone, and chat in a timely and professional manner, providing accurate travel booking information.
Troubleshoot common client issues, maintain up-to-date knowledge of supplier systems, and escalate complex matters as needed.
Log all communications accurately using internal systems and follow up with clients to ensure satisfaction and support post-booking.
It is a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. The company offers a supportive online community and tools to help employees succeed.
Own the member support queue end-to-end, handling inbound email inquiries and phone callbacks.
Manage membership and account inquiries, including cancellations and billing questions.
Contribute to building internal knowledge bases and processes to improve support functions.
Fruitful is a financial membership service that uses AI automation and expert guidance to provide personalized financial planning. The company is a growing, remote-first organization that values diversity and building a world-class member experience.
Participate in a Client Success boot camp and assist with daily tasks like strategy development and reporting.
Conduct customer and market research, sit in on client meetings, and research key decision makers for assigned accounts.
Anticipate customer needs and develop a final project pitch deck linking Innovid solutions to client goals, presenting recommendations to senior leadership.
Innovid is a company focused on the AdTech industry, providing a platform to help clients achieve measurable marketing outcomes. It is an innovative and collaborative work environment that values professional development and has a dedicated Talent Development team, operating as part of the Mediaocean ecosystem.