Handle cardholder inquiries by phone, chat or email. Build customer loyalty through effective communication, adapting style when needed to serve different customer profiles. Research customer inquiries using appropriate tools and determine root causes to identify solutions to customer issues. Provide compassionate, timely resolution to customer inquiries while maintaining a positive and friendly demeanor.
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Responsible for developing and managing relationships with clients, consultants, brokers, and partners, this role involves developing and implementing strategies to maintain and enhance client satisfaction, including collaborating with internal departments to meet client's needs. The Client Manager serves as the primary point of contact for clients.